Welcome to Monline

We provide Landlords with a complete maintenance service for all property repairs and general maintenance. Over the years we have established a proven network of reliable tradespeople to complete all jobs from plumbing to safety certificates.

How does Monline work?

1

We establish a working relationship with a Landlord and reach an agreement to maintain their properties.

2

We introduce our selves to the Tenant, and provide them will our contact information so that they contacts us directly when a problem arises.

3

Tenant reports the issue to Monline – we will then inform the Landlord notifying them of the issue.

4

The Landlord can either ask Monline attend to investigate and submit a quotation for their approval or for the contractor to resolve the issue whilst on site.

5

Monline will then book a trusted contractor to attend and carry out the Landlord's request.

6

Any upfront costs will be submitted to your first for your approval.

7

The Landlord can either ask Monline attend to investigate and submit a quotation for their approval or for the contractor to resolve the issue whilst on site.

8

We will then book a trusted contractor to attend and carry out the Landlord's request.

Call out fees

All reasonable efforts have been made to the source contractors who do not charge a fixed call out charge to fault find and quote. Occasionally, there will be a rare occasion where this is not possible. However, as always the Landlord will be notified of any upfront costs for their approval.

Do not disturb

Some of our Landlords request not to be contacted if the total costs to resolve the problem is under a certain amount. If this is the case with you, please notify us in advance to avoid you being unnecessarily disturbed.

Guarantees

We work with a network of dedicated and experienced professionals who offer a trustworthy and reliable service. All works completed come with a 12-month guarantee on all workmanship.

Trades

Handymen

For those general domestic, we are able to provide all our Landlords with reliable trustworthy Handymen who are experienced in resolving problems before they escalate and keep your Tenants happy.

Plumbers

Whether the Tenants reports a leaking tap or a more serious issue. We are able to provide our Landlords with reliable trustworthy plumbers.

Electricians

We only use qualified electricians who are NICEC approved. They will be able to handle all domestic electrical issues that the Tenant might be experiencing. Whether it be ensuring the property has adequate RCD protection or re-wiring a plug.

Gas

We only use qualified Gas Engineers who are Gas Safe Registered. They will be able to handle all domestic gas related issues which the Tenant might be experiencing.

Boilers

Landlords are required to take action to repair any problems quickly, as the absence of hot water or heating constitutes a hazard under the law.

Roofing

In the event of roof damage and you don’t have time to visit. We will provide a trusted roof specialist to investigate.

Painting & Decorating

We have a trusted network of painter and decorators who provide interior and exterior decorating or wallpapering services.

Garden Maintenance

Whether the garden requires clearance or cutting. We work with a network of dedicated and experienced professionals who offer a trustworthy and reliable service.

Locksmiths

Not all lock-out situations are ever the same. It could be that your keys have snapped inside the lock or the lock has decided to stop working.. Our experienced locksmiths will get you out of the trouble and back into your property.

We have a network of trusted locksmiths so the Tenant will be able to gain access to the property in an efficient and timely manner.

Smoke, Fire & CO Alarms

The recent legislation insists that the landlords must ensure that alarms are provided and working, but routine maintenance and testing then falls to the occupants of the property.

Safety Certificates

Many Landlords throughout the UK request Monline to organise the following certificates for them.

Once the requested service has been completed we will email you the required documentation. If after the works have been completed, the contractor has any recommendations to help ensure the property is compliant and safe we will notify you also. We do not charge Landlords until the job is completed to your satisfaction.

PAT Test

Portable appliance testing (PAT) is the examination of electrical appliances which can be moved to make sure they are safe to use. The best way of ensuring that your appliances are safe is to have a PAT test carried out on them. This is a good way for landlords to ensure that they are meeting their legal obligations to maintain high standards of electrical safety in their rented property.

Monline only uses registered electricians who have the necessary knowledge, skill and experience to carry out portable appliance testing.

EICR Report

Whilst not currently a legal requirement, as a Landlord it is your responsibility to ensure that the electrical installation of your property is safe.

All EICR Reports will be carried out by a qualified electrician who are NICEC approved contractors.

Landlords Gas Safety Certificate

It is the landlord’s legal obligation to have an annual gas safety check conducted by a registered engineer.

All GSC and Boiler Services will be carried out by qualified Gas engineers who are Gas Safe Registered approved contractors.

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